Frequently Asked Questions

  • Regularly dust the surface gently with a soft damp cloth.
  • Avoid harsh chemicals, alcohol, soap, sunlight, and moisture.
  • For added protection, consider using a leather conditioner.
  • Keep in proper storage, be aware of sharp objects, and do not stack the case with other objects that might damage the case's appearance, which helps prevent creases.
TILBRY Neigend '24 collection only available for iPhone 13 Promax, 14 Pro, 14 Promax, 15 Pro ,and 15 Promax.

You can check your order status by logging in to your account on the website, if you want to track your shipping status please contact the courier with provided tracking number

If you received the wrong item please email support@tilbryofficial.com or LineOA with your order number and a picture of the product you received

We apologize for the inconvenience that we are unable to cancel or change your order after the process has been submitted. However, our Customer Service Team will be happy to assist you in canceling your order if it has not yet been dispatched.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return under a specific condition. Please visit www.tilbryofficial.com/policies/refund-policy for more information